frequently asked questions


Why use Nala Marketplace as opposed to other Marketplaces?

There are so many marketplaces out there, Depop, Vinted, Ebay to name a few. However, this one Marketplace has been established to target solely Asian items.

Do I need to be subscribed to purchase an item from Nala Marketplace?

No, you definitely don't! You don't need to be a Nala Member to purchase an item, anyone can purchase an item. The subscription is solely for those who wish to sell.

Why become a seller?

There's a whole heap of benefits to becoming a seller, declutter your wardrobes and earn some extra cash!

How do I become a seller?

You'll need to click on the 'sign up now' button on the homepage and subscribe to our monthly subscription, by adding the subscription service to your basket. Once you checkout and complete the purchase for the subscription you'll receive an email to activate your account.

Once activated, you'll have access to the 'My Account' section, which grants you permission to the Nala Marketplace portal and then you can start listing your outfits with us!

What do I get as part of the subscription?

For £4.99 a month, you'll become a Seller at Nala, and you'll have access to the Nala Marketplace portal to list your items.

- Unlimited Monthly listings - List as much as you like!

- Your listings stay on the Nala Marketplace until sold

- Nala take only a 5% commission from final sale price

- Sign up and get listing your items straight away

- Manage your own listings & determine your own prices

Is there a time frame for my listings?

The answer is simply no! There is no time period. As long as you are a subscribed member, with a rolling monthly membership your listing will stay on there until its purchased!

Will my listing appear on the site straight away?

The item will not appear on Nala Marketplace straight away, however they will appear on there soon after! We will approve items within a 24 hour window. Rest assured we are super speedy and there is a designated team who will be working through your listings, so it's likely to be a lot sooner! We want to ensure you have included all the necessary information, the more information you provide, the more likely it is that your item will sell.

Are there any other fees i need to be made aware of?

There are no hidden fees here. Nala prides itself on being a value for money proposition. At £4.99 a month for a Nala Membership you are able to list as many items as you wish. A 5% commission is also automatically deducted from the final price the item is sold for. This is used as an admin fee used to cover the cost of the transaction. 

What is the returns policy?

All purchases are final and no returns can be made. Nala is solely used as a platform to showcase your items, it is therefore at the sellers discretion whether they would be happy to receive a returned item or not. 

Can i try on the outfit?

You can ask the Seller the question if they’ll allow you to meet to try the outfit on. It is the sellers discretion.

How much is shipping?

The shipping fee is determined by the weight of the item and the dimensions of the package that the item will be shipped in.  The buyer is responsible for the payment of the shipping fee. You can check the shipping fee by adding the item to your basket.

What if i have an item which doesn't belong to one of the categories listed?

Please let us know what’s missing! The site is driven by you, the user! We’d love to know your suggestions and we’ll definitely work hard to integrate those. Please put your suggestions on the contact us page.